Shipping info
Shipping & Returns
Everything you need to know about delivery times, order processing, exchanges, and returns for Dottioz Pro Shop.
Shipping
How orders ship
Orders are typically processed within 1 to 3 business days. Once your package leaves our warehouse, delivery times vary by destination and carrier demand.
Processing times
Please allow extra time during launches, holidays, and promotional periods.
Tracking updates
Tracking details are sent by email as soon as your order is packed and scanned by the carrier.
Returns made simple
We want you to feel confident ordering menswear and accessories online. Review the basics below before starting a return request.
What items can be returned?
Most unworn, unwashed, and unused items in original condition may be returned within the return window.
How long do I have to return an order?
Return requests should be submitted within 14 days of delivery unless otherwise noted on the product page.
Are final sale items eligible?
Final sale, clearance, and personalized items are typically not eligible for return or exchange.
When will I receive my refund?
Approved refunds are usually issued to the original payment method within 5 to 10 business days after inspection.
Can I exchange for another size?
If the item is available, we recommend placing a new order for the preferred size and returning the original item.
Who pays return shipping?
Customers are generally responsible for return shipping costs unless the item arrived damaged or incorrect.